EXPLORE OUR SOLUTIONS
WalkMe Digital Adoption
At Future IT, we have a different approach to looking at Digital Adoption as part of your more extensive Business Transformation. We use a process-centric approach, which implies a deep understanding of the pain points, gaps, challenges, and opportunities presented in the current processes. Using technological platforms such as WalkMe, we aim to meet such needs. Ultimately, it delivers efficient processes that are automated, less error-prone, and much easier to adopt overall.
Our consultants have many years of experience designing and implementing systems processes, particularly in the SAP environment, and thus have a good understanding of complexities and challenges with user adoption. We pack all of this industry knowledge and experience into building Accelerators that speed up the adoption exercise in your program.
We can assist in your Digital Adoption journey in many ways depending on where you are at with your Journey:
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Digital Adoption Strategy and Approach
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WalkMe Enablers
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WalkMe Certified Implementors
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WalkMe Support and Maintenance Coverage
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WalkMe Comprehensive Contract covering all of the above
Why Us?
Unlike others who offer a broad range of generalized services, we are true specialists in our field!
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We are a dedicatedly SAP-Focussed Consulting Practice.
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20+ years experienced in SAP Projects, from implementations to Upgrades across Europe.
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We are aware of the pain points, issues and complexities in SAP Processes.
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We are WalkMe certified Partner.
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We combine these skills to deliver a prescriptive strategy, solution, and approach focussed on process improvements, simplifications, and operational efficiencies.
WalkMe implementation services involve deploying and integrating WalkMe’s digital adoption platform within an organization to enhance user experience and drive the successful adoption of new technologies and processes. WalkMe provides tools for creating on-screen guidance, tutorials, and support to help users navigate software applications and systems more effectively. Here’s a detailed breakdown of what WalkMe implementation services typically include:
Needs Assessment and Planning
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Requirement Gathering: Collaborate with stakeholders to understand the specific needs, goals, and pain points related to digital adoption.
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Use Case Identification: Identify key processes and areas where WalkMe can add value, such as onboarding, training, and support.
Solution Design
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Custom Solution Design: Develop a tailored WalkMe solution that addresses the identified use cases. This includes designing walkthroughs, tooltips, and in-app guidance.
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Content Strategy: Plan the creation of content such as step-by-step guides, help widgets, and instructional overlays.
Implementation & Integration
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Platform Setup: Configure WalkMe’s platform according to the organization’s requirements. This includes setting up user roles, permissions, and other administrative settings.
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Integration with Systems: Integrate WalkMe with existing software applications, including ERP systems, CRM platforms, and other enterprise tools.
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Customization: Customize WalkMe elements to align with the organization’s branding and user experience standards.
Development of WalkMe Components
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Walkthroughs and Tutorials: Develop interactive walkthroughs and tutorials to guide users through complex processes and tasks.
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On-Screen Guidance: Create tooltips, pop-ups, and other forms of on-screen guidance to assist users in real-time.
Testing and Quality Assurance
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User Testing: Conduct testing with end-users to ensure that WalkMe’s guidance and tools are effective and user-friendly.
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Issue Resolution: Address any issues or feedback identified during testing to refine and improve the WalkMe implementation.
Training and Enablement
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Administrator Training: Provide training for administrators on how to manage and update WalkMe content and features.
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End-User Training: Offer training sessions or resources for end-users to familiarize them with the new WalkMe-guided experience.
Deployment & Rollout
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Phased Rollout: Implement WalkMe in phases, starting with a pilot group before a full-scale deployment.
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Monitoring: Monitor the initial deployment to ensure that WalkMe is functioning as expected and addressing any issues promptly.
Change Management
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Communication Plan: Develop a communication plan to inform users about the new tools and features available through WalkMe.
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Support Mechanisms: Provide support and resources to help users adapt to the new system and make the most of WalkMe’s features.
Performance Monitoring and Optimization
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Analytics and Reporting: Utilize WalkMe’s analytics tools to track user engagement, effectiveness of the guidance provided, and overall adoption rates.
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Continuous Improvement: Analyze data and user feedback to make ongoing improvements to WalkMe content and functionality.
Post-Implementation Support
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Ongoing Support: Provide ongoing support to address any issues, updates, or additional needs that arise after the initial implementation.
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Content Updates: Regularly update WalkMe content to reflect changes in processes, applications, or user needs.
Scalability and Expansion
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Scaling: Plan for scaling WalkMe solutions to other areas or processes within the organization as needed.
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Future Enhancements: Evaluate opportunities for incorporating new WalkMe features or expanding the use of the platform based on evolving requirements.
WalkMe implementation services focus on ensuring a smooth transition to utilizing WalkMe’s digital adoption tools, maximizing their effectiveness, and enhancing overall user experience. These services help organizations drive successful digital adoption and improve operational efficiency by providing tailored guidance, support, and training.
